Ancora Group - Refund and Exchange Policy

Effective Date: 02.05.2024

We strive to ensure customer satisfaction at Ancora Group. If for any reason you are not satisfied, we offer a refund and return policy outlined below.

1. Returns

• Products can be returned within 30 days of purchase.
• Items must be unused, in original condition and packaging.
• To initiate a return, contact us at office@ancora1919.it with your order details (order number and reason for the return).

2. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original method of payment.

3. Non-Refundable Items

• Gift cards. 
• Customized or engraved products. 
• Items purchased during sale events.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at office@ancora1919.it for assistance.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

For any additional questions, please reach out to our customer support team at office@ancora1919.it